The UPS Store in 102 East Kimberly Road Ste I

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  This locations customer service is horrible. I received an email from UPS that my boyfriends package was delivered there and that if I wanted to go pick them up all I need was my photo ID and the tracking numbers. My address on my DL matches the shipping address on the packages as well. So I show up with all the required documents and the girl at the counter (who I might as was quite rude) said because no one called and said someone else was picking the items up she could not help me. So I said well can you call your supervisor/boss and we can discuss what the email from UPS says with her. She said and I quote "My boss is out of town until tomorrow, and doesn't have a phone". I looked at her and said, there is no reason to lie to me, it's 2017 and she's the owner of the shop she has a phone you just don't want to call. I said that's fine and as I walked out of the store I told her I'd be calling corporate and we'd get this taken care of. Needless to say when The manager from the Distribution center called the store to talk to this horrible excuse for an employee she said "I can't believe you are treating a customer like that, and you are leaving her waiting in your store!" "Give her my number and have her call me immediately, because this is unacceptable! The girl responded back to her with "I don't feel like giving her the packages." Are you serious? If only we could get away with not helping a customer because we didn't "feel like it". So this lovely manager at the distribution center on W 76th Street called me personally and told me she was going to have the packages sent to her location and I could come pick them up within the hour. UPS Corporate if you read this, I heard from other employees within UPS that this isn't the first complaint they have received of this location not following the rules and treating customers this way, I would seriously consider taking your name off her location. It's people like her and her employees that give UPS a bad name.
  By Thomas Taylor, July 29, 2017
• ★ ☆ ☆ ☆ ☆
  I was there today and just left. Worst customer service ever! I will never be going back to the ups store by Northpark Mall. Apparently I was an inconvenience to the woman since I was asking her to do her job. Complete night and day compared to the lovely staff at the Bettendorf ups store. I was also charged an unnecessary amount for 2 minutes of computer use! I don't care about the lousy 2.25 it's the principle, and the character of their employees. That woman should be fired for her unprofessional behavior. 0 out of 5 stars in my book.
  By DeAnn Clark, June 08, 2017

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About The UPS Store in Davenport